We are here to help.

Got a question, found a bug, or just want to say hello?
Pick the right channel below and we will get back to you quickly.

Average first response: under 6 hours (business days)

Choose how to reach us

Different teams, different inboxes — so your message gets to the right person.

Fastest response

General Support

Questions about your itinerary, account settings, billing, or anything else.

Email Support

Priority response

Security Issues

Found a vulnerability or have a concern about your account security? We take this seriously.

Report Securely

Responded within 72h

Privacy & Legal

Data deletion requests, privacy questions, legal notices, or compliance inquiries.

Contact Privacy Team

B2B inquiries

Business & Partnerships

Travel agencies, corporate accounts, API access, or affiliate partnerships.

Email Business Team

Response Time Commitments

Type of Inquiry	Target Response Time	Hours
Security vulnerabilities	Within 4 hours	Mon–Sun, 9 AM–6 PM IST
Billing issues	Within 24 hours	Mon–Sat, 9 AM–6 PM IST
General support	Within 1 business day	Mon–Sat, 9 AM–6 PM IST
Privacy requests	Within 72 hours	Mon–Sat, 9 AM–6 PM IST
Business inquiries	Within 2 business days	Mon–Fri, 9 AM–6 PM IST

Frequently Asked Questions

Answers to the most common questions. Check here before emailing — you might find your answer instantly.

How quickly will I get a response?

We aim to respond to all support emails within one business day (Monday–Saturday, 9 AM–6 PM IST). Security issues are treated as P0 and responded to within 4 hours.

My itinerary has wrong information. What do I do?

You can regenerate any individual day directly from the itinerary page. If you believe there is a systematic AI error, email support@itinera.in with your itinerary ID and we will investigate.

I was charged but cannot access Pro features.

This is usually a session issue. Sign out and sign back in. If the problem persists, email support@itinera.in with your payment receipt or Razorpay transaction ID and we will resolve it within 24 hours.

Can I get a refund?

Yes. We offer a 7-day refund on all paid plans, no questions asked. Email support@itinera.in within 7 days of your payment with your registered email and transaction ID.

How do I delete my account and all my data?

Go to Dashboard → Settings → Danger Zone → Delete Account. This permanently removes all your data within 30 days. You can also email privacy@itinera.in for an assisted deletion.

I want to integrate Itinera into my travel agency platform.

We offer API access and white-label options for travel businesses. Reach out to business@itinera.in with your use case and expected volume.

Itinera Technology Private Limited

India · support@itinera.in